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Service Plans

Idesco services what it sells. Our team of certified technicians is available to keep your system up and running at all times.

Service Plans for your ID Card Printer

Protect your investment and minimize downtime with a printer service plan. Idesco offers several options to help you get support for your ID card printer easily and affordably. Each plan is an annual contract for (1) one ID card printer. If you wish to cover multiple printers, please call 212-889-2530 to get discounted rates.

BASIC

BRONZE

SILVER

GOLD

DEPOT SERVICE ONLY

  • Printer cleaning & adjustments
  • Firmware and driver upgrades

 

 

DEPOT SERVICE ONLY

  • Replacement of parts
  • Replacement of one printhead.
  • Firmware and driver upgrades

 
  • Onsite service calls
  • All printer repairs
  • Replacement of parts
  • Replacement of one printhead.
  • Firmware and driver upgrades
  • One preventative maintenance call
  • Onsite service calls
  • All printer repairs
  • Replacement of parts
  • Replacement of one printhead.
  • Replacement of one motherboard
  • Two preventative maintenance calls
  • Firmware and driver upgrades
  • Extra discount on consumables and supplies.


Option 2: Time and Material Agreement

Idesco will perform service work on a time and materials basis at the following labor rate:

  • In-house printer repair: $150 + parts
  • Onsite labor rates: Minimum Charge: $375.00 (2.5 hour minimum)
  • Hourly Rate thereafter $ 150.00 per man hour + parts

Any additional parts will be proposed before replacement.